Terex Dada

Support Analyst @National Shunt Service

Vaughan, ON, CA

Managed client relationships and software needs, ensuring successful deployment and satisfaction. Acted as the primary technical contact, simplifying complex concepts for diverse audiences while reducing the turnaround time on ticket completion from 1 week to 3 days, code changes from 3 months to 1 month and the overall number of tickets by up to 60%.Oversaw access management across Canada and the USA, utilizing JSON and SQL for software adjustments. Led project management efforts, integrating strategies to enhance operations and deliver results like the constant prepping, updating and monitoring of the demo servers used by the CSM and marketing team which led to new deals, clients and renewals.Led the successful delivery of the new menu bar for all clients.Led the success of the standardization project for our biggest client.Created and configured the client servers of our 4 newest clients.Created a training server for the Learning and Training team as a simulation where new drivers can have a feel of our software from day 1 of training.Worked with the development team to create a new reporting section where users and filter and edit reports they run without having to export the file into excel. I also changed the structure of the JSON code from holding a single parameter to an array of multiple strings for better readability and understanding.Successfully created a duplicate test and backup of all servers so we have a replica with the current code for testing new features before it’s deployed.[Re occuring].

Ontario Tech University

Master's degree, Information Technology Security (Artificial Intelligence Security)

Afe Babalola University

Bachelor’s Degree, Computer Science