Teressa McKinney
Fulfillment Specialist @Nordstrom Trunk Club
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WORK HISTORY
Fulfillment Specialist @Nordstrom Trunk Club
Chicago, IL, US
EDUCATION
CET-Chicago
Associate's degree, Medical Insurance Specialist/Medical Biller/Medical Coder
Fayetteville Technical Community College
CERTIFICATION, General Office Occupations and Clerical Services
ABOUT TERESSA MCKINNEY
CUSTOMER SERVICE REP / EXTENSIVE EXPERIENCE IN VARIOUS WORK SETTINGS: 06 years of experience providing customer support as a Call Center Operator in busy call center for telecommunications and telemarketing companies. 20 years of Retail Customer Service Experience as Lead Cashier, Training Specialist, Customer Service Supervisor, Merchandise Supervisor and Area/Zone Manager. Extensive knowledge as Traffic Control Aide for the City of Chicago, PBX Switchboard Operator, Warehouse Receptionist, Assembly Line Worker, Mail Processor/Sorter for USPS, Military Dining Facility KP and Inventory Specialist. Key Accomplishments: Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume). Became the lead \"go-to\" person for new associates and challenging customers to become company’s primary mentor/trainer of both new and established employees. Helped company attain the highest customer service ratings earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
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