Terese McAninch

About Terese McAninch

Achiever - Self-Assurance - Responsibility - W.O.O- Communication Dynamic leader…

Experience

1. Customer Success Manager - Key Account

   ServiceChannel

   Mar 2023 — Present

   Customer Success Manager with experience in managing client relationships and ensuring the success of accounts within the facilities management software industry at ServiceChannel. Proven track record of driving customer satisfaction, product adoption, and account growth through strategic planning and personalized service. Adept at understanding client needs, providing expert product knowledge, and leveraging data-driven insights to enhance user experience and outcomes.• Serve as the primary point of contact for a dedicated account, building and maintaining strong, long-lasting customer relationships.• Develop a deep understanding of customer business challenges and objectives to effectively align ServiceChannel solutions with their needs.• Conduct regular business reviews and strategy sessions to discuss account health, product utilization, and potential areas for growth.• Lead cross-functional teams to drive the customer journey, ensuring seamless onboarding, training, support, and product enhancements.• Utilize ServiceChannel\'s analytics and reporting tools to monitor account performance, identify trends, and provide actionable insights for improvement.• Collaborate with the product development team to communicate customer feedback and influence the roadmap for new features and enhancements.• Design and implement tailored success plans that address customer goals and drive key business metrics, such as retention and expansion.• Advocate for customer needs internally, coordinating with technical support, sales, and other departments to resolve issues promptly.• Facilitate training sessions and workshops to educate customers on best practices and new product features, increasing engagement and adoption.

Education

• Indiana University Bloomington

  M.S., Kinesiology emphasis Applied Sport Science

  2003 — 2005

• Indiana University Bloomington

  B.S., Kinesiology emphasis Athletic Training

  1998 — 2003

Skills

• Teaching
• Time Management
• Public Speaking
• Facilities Operations
• Mentoring
• Nonprofits
• Microsoft Word
• Social Media
• Sports Marketing
• Word
• Higher Education
• Program Management
• Process Scheduler
• Recreation
• Hospitality
• Training
• Volunteer Management
• Supervisory Skills
• Scheduling
• Sports Management
• Cpr Certified
• Event Management
• Staff Development
• Social Networking
• Sports
• Community Outreach
• Team Building
• Program Development
• Event Planning
• Leadership
• Grant Writing
• Public Relations
• Teamwork
• Coaching
• Microsoft Office
• Microsoft Excel
• Powerpoint
• Fundraising
• Research
• Facebook