Terese Belongia
Director, Customer Solutions @The Coca-Cola Company
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WORK HISTORY
Director, Customer Solutions @The Coca-Cola Company
Atlanta, GA, US
In my current role, I oversee the creation of customer/internal initiatives related to DSD, warehouse, and e-commerce business segments to drive revenue and efficiencies in accordance with expectations and requirements. Clients include Publix, Military: Domestic/Export, Lidl, Ingles, and The Fresh Market.• Innovated and stewarded enabling strategies with customer teams, bottling system, and customers to support annual operational process improvements.• Implemented corrective actions for service and supply chain issues.• Supported alternative route-to-market efforts by identifying new sourcing points, transportation, and set up. • Streamlined electronic order-to-cash capabilities such as customer assisted ordering, EDI invoicing, and AR/AP processes.• Drove 30% increase to fill rates over six months through alternative order methods for Publix to resolve shelf-stable fill rate issues caused by extensive supply constraints.• Created customer scorecards within Power BI for Publix, providing critical insights allowing end users to develop action plans to address service opportunities. • Developed and implemented Lidl Vendor Managed Inventory project, collaborating with customer, bottler, technical teams, and sales to achieve projected sales increase of 20%+.• Maintained full accountability for complex military export business, coordinating customers, distributors, export bottlers, brokers, sales, AP/AR teams, master data, and technical teams to ensure adherence to timelines, pricing structures, and effectively resolving cash, transportation, and supply issues.• Liaised with Coca-Cola Beverages Florida, reporting on product supply disruptions, service improvements, system initiatives, and providing input to Customer Solutions teams.• Appointed NAOU Hurricane Lead, communicating protocols during storm events, coordinating with facilities, transportation, and customer service in delivering updates on operations, facility closures, and service disruptions.
EDUCATION
University of Wisconsin-Milwaukee
Bachelor of Arts - BA, Communications
SKILLS
ABOUT TERESE BELONGIA
Director of Customer & Supply Chain Success
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