Teresa L. van Athen

Operations & Learning | Building High-Performing Cultures through Data & Systems Thinking | Six Sigma Green Belt | Prosci Certified Change Practioner

Role
Interim Program Director at Merit America
Location
Vancouver, WA, US
LinkedIn followers
500 followers
General Business & ManagementView LinkedIn profile

About Teresa L. van Athen

I am a systems driven leader that believes that the most impactful organizations are those that operate with the precision of a high growth tech company. With a career spanning 13 years in the social impact sector and over 20 years in research and marketing, I specialize in building the operational \"connective tissue\" that allows organizations to scale without losing their heart.My expertise lies in taking complex, ambiguous environments and creating the Standard Operating Procedures (SOPs) and workflows necessary for sustainable growth. Currently as an Interim Program Director at Merit America, I sit at the cross roads of human-centered mission and Product Led Growth (PLG). I translate complex learner and staff data into actionable SOPS and OKR aligned dashboards.What I bring to the table:* The SaaS Mindset: I treat programs like products. By applying Lean Six Sigma methodologies (Green Belt) and data driven at risk indicators, I eliminate friction in the user journey and build systems that are meant to scale.* Operational Excellence: From overseeing the build of 300+ ecommerce stores to directing staff logistics for national non-profits, I turn organizational ambiguity into structured and repeatable success. I firmly believe that no process should ever live in anyone\'s head and that anything that will be done more than once should be written down and structured.* Social Impact Heart: I understand the nuances of mission and purpose driven work. With my PhD studies in Educational Psychology I am able to design curriculum, development and enablement strategies that aren\'t just efficient, but are grounded in how people actually learn and succeed. The Benefits: For SaaS and Tech companies, I bring the \'human element\'- I understand how to drive deep engagement and user success. For Social Impact organizations, I bring the \'tech eds\' through implementing the automation, data rigor and process improvement needed to maximize every dollar of impact.Let\'s connect to discuss scaling systems, educational technology or how to lead teams through growth with unity and purpose.

Experience

  1. Interim Program Director

    Merit America

    Oct 2025 — Present

Education

  • Azusa Pacific University

    MA, Educational Technology

    2005 — 2008

  • Rancho Bernardo High School

    High School

  • Southern Utah University

    Bachelor of Science, History

    1993 — 1999

  • Capella University

    PhD, Educational Psychology

    2008 — 2013

Skills

  • Higher Education
  • Educational Technology
  • Research
  • Curriculum Development
  • Leadership Development
  • Qualitative Research
  • Student Affairs
  • Curriculum Design
  • Adult Education
  • Instructional Design
  • Staff Development
  • Training
  • Teaching
  • E-Learning
  • Public Speaking
  • Admissions
  • Coaching

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Teresa L. van Athen — Interim Program Director at Merit America in Vancouver, WA, US | Unifers