Teresa Justice
Network Engineer at Verizon
- Role
- Network Engineer at Verizon
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Teresa Justice
To secure a position in a company that promotes individual opportunity, team contributions and professional growth.
Experience
Network Engineer
Feb 2017 — Present · Cary, NC, US
Providing surveillance for Verizon’s Global Power and Transport Layer 0, 1 and 2 networks. Vendors include Coriant, Alcatel-Lucent, Ericsson, Ciena/Nortel and Fujitsu.Handling phone calls to respond to network alarms and events for proactive network monitoring and providing technical assistance to Field Operations on the repair of global power and transport platforms.Managing trouble tickets, alarm monitoring, outage communications, and process escalations for internal and external customers.Generating, driving, and updating trouble tickets via internal ticketing system.Performing fault isolation, triaging, and repairing network events to ensure the health of our network.Working with external and internal Verizon organizations to coordinate and troubleshoot network events.Providing network technical assistance to external teams by communicating technical details to customer service centers, technical support organizations, and executive management teams during network events and major outages.
Education
North Carolina Central University
Bachelor of Science (BS), Criminal Justice/Law Enforcement Administration
2008 — 2012
Skills
- Troubleshooting
- Policy
- Community Outreach
- Conflict Resolution
- Inventory Management
- Inventory Control
- Analysis
- Financial Analysis
- Budgets
- Leadership Development
- Program Management
- Nonprofits
- Training
- Management
- Public Speaking
- Team Building
- Event Planning
- Customer Service
- Leadership
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