Teresa Call

About Teresa Call

Extensive healthcare customer success, sales, leadership and account management experience - Consultative with a focus on developing long term partnerships - Experienced in strategic account and business planning with the goal of delivering revenue growth and customer success - Able to build a trusted advisor partnership with key stakeholders both external and internal - Broad healthcare industry knowledge including value based care, group purchasing, population health management as well as SaaS and healthcare digital solutions- High aptitude for advanced technology, data and analytics - Successfully able to maneuver heavily matrixed environments - Relentless focus on exceeding expectations and delivering results

Experience

1. Sr Customer Success Executive

   Artera

   Nov 2022 — Present

   Own and grow the largest enterprise book of business at Artera (>$5.5M ARR), managing and expanding relationships with multi-hospital health systems in a highly competitive digital health market• Achieved 100% retention across all strategic accounts while driving ARR expansion in 2023, 2024, and 2025 — consistently exceeding growth targets• Promoted to IC-6 (July 2025) in recognition of sustained ARR performance, leadership, and measurable customer impact• Lead enterprise-wide adoption, optimization, and upsell of SaaS patient engagement solutions, partnering with Sales to identify and close expansion opportunities• Develop and execute multi-year strategic success and growth roadmaps aligned to health system KPIs, clinical priorities, and financial outcomes• Serve as executive account \'quarterback,\' orchestrating Sales, Professional Services, Product, and Marketing to accelerate revenue and ensure flawless implementation• Build and maintain trusted advisor relationships with executive leaders driving alignment on long-term digital strategy• Deliver executive-level QBRs focused on ROI demonstration, adoption metrics, and expansion pipeline — consistently converting into upsell and renewal revenue• Partnered with Marketing to develop customer case studies and references used to support competitive sales pursuits

Education

• Appalachian State University

  Bachelor's degree

Skills

• Sales Effectiveness
• Gastroenterology
• Pharmaceutical Sales
• Cardiology
• Hospitals
• Buy
• Key Account Management
• New Business Development
• Pharmaceutical Industry
• Sales Force Development
• Sales
• Selling Skills
• Neurology
• Key Opinion Leaders
• Endocrinology
• Selling
• Medical Devices
• Disposables
• Oncology
• Urology
• Asthma
• Diabetes
• Sales Management
• Market Development
• Rheumatology
• Product Launch
• Allergy
• Buy
• Biotechnology
• Account Management
• Kol Development
• Pulmonology
• Hospital Sales