Teresa Turner-Guercia
Contact Center Leader | BPO | Certified Infinite Possibilities Coach & Trainer
- Role
- Contact Center Manager at 艾昆纬
- Location
- Scranton, PA, US
- LinkedIn followers
- 500 followers
About Teresa Turner-Guercia
Engaging and experienced leader with 20+ years in education and healthcare contact centers. Proven track record of driving operational excellence, employee engagement, and revenue growth. Skilled in building high-performing teams, implementing innovative solutions, and fostering positive company culture. Enthusiastic about empowering individuals and exceeding organizational goals.
Experience
Contact Center Manager
Jun 2025 — Present
Skills
- Social Media Marketing
- Time Management
- Customer Experience
- Selling
- Personal Development Plans
- Success Driven
- Call Center Management
- Sales
- Teamwork
- Direct Sales
- Customer Service
- Sales Management
- Expert Determination
- Revenue Cycle Management
- Mentoring
- Marketing
- Employee Training
- Employee Relations
- Team Building
- Management
- Training
- Account Management
- Healthcare Information Technology
- Real Estate
- Coaching
- Online Marketing
- Call Centers
- Leadership
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