Teresa Lim

Experience

1. Multisite Leasing Consultant

   Equity Residential

   Jul 2024 — Present · Seattle, WA, US

   Coordinate complex scheduling and logistics across departments, vendors, and maintenance staff to ensure smooth operations from end-to-end customer experience. Conduct detailed walkthroughs and quality assurance, reducing move-in service requests by 40%. Lead internal documentation improvements across 400+ luxury apartment communities, optimizing digital file systems and reducing incomplete records by 95%. Respond to over 100+ emails per week from residents and prospects, managing communication systems and ensuring timely and equitable service. Train and mentor new team members; develop and update SOPs to improve onboarding and daily workflow consistency. Utilize and maintain multiple enterprise software tools (AnyoneHome CRM, MRI, SightPlan, LuxerOne), adapting quickly to new platforms and features. Support internal reporting and budget tracking by organizing amenity usage data and collaborating with leadership to ensure cost-effective planning. Monitor competitive pricing and local rental compliance to support accurate forecasting and business decisions.

Education

• University of Colorado Boulder

  Bachelor of Science - BS

  2016 — 2019