Teresa Truong
IT Solutions Engineer Ii @Cognizant
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WORK HISTORY
IT Solutions Engineer Ii @Cognizant
Lead as the primary on-call liaison achieving 98% user satisfaction rating with internal and external stakeholders by consistently exceeding SLA requirements- Provide live production support for corporate systems users overseeing new-hire onboarding, enterprise billing, payroll processing and telematics solutions- Identify and resolve data synchronization conflicts resulting in a 33% decrease in critical escalations- Perform root cause analysis for Major Incidents and generate ticket trend analysis reports for each sprint- Mentor junior support engineers enhancing their technical abilities, service knowledge and overall confidence
EDUCATION
University of California San Diego
Bachelor of Science - BS
ABOUT TERESA TRUONG
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