Teresa Swingler
Director UX Design @ American Express | Leading Digital Transformation
- Role
- Director Ux Design at American Express
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Teresa Swingler
As a Director of UX Design at American Express, I lead the user experience and user interface design for a digital transformation program for the Global Services Group. I have over 20 years of experience in design leadership, interface design, user research, and information architecture, across various domains and industries, including aerospace, data storage, and finance.My mission is to create amazing user experiences that increase customer satisfaction, loyalty, and value. I believe in collaborative, empathetic, and user-focused design, and I apply design thinking principles and practices to deliver innovative and impactful solutions. I have received multiple awards and patents for my contributions to usability and design excellence, and I have published several articles and books on design topics. I am passionate about learning new technologies, trends, and best practices in the field of UX design, and I enjoy mentoring and coaching other designers.
Experience
Director Ux Design
Apr 2023 — Present · Phoenix, AZ, US
Lead user experience and user interface design for a digital transformation program for Global Servicing, a new platform that enables frontline colleagues interacting with customers to quickly access information across multiple sources. This new platform provides a holistic view of a customer’s full relationship with Amex, enhancing frontline colleagues’ ability to deliver personalized service.
Education
University of Arizona
Bachelor's degree, Chemistry
1996 — 2000
Skills
- Ajax
- Interaction Design
- Web 2.0
- Technical Writing
- Html
- User Research
- Cms
- Information Design
- Web Design
- Content Management
- Heuristic Evaluation
- Accessibility
- Requirements Gathering
- Php
- Web Applications
- Unix
- Mobile Applications
- User-Centered Design
- Web Development
- Storage
- Xml
- User Experience Design
- Javascript
- Html 5
- Usability Engineering
- Information Architecture
- Agile Project Management
- Requirements Analysis
- Cloud Computing
- Mobile Devices
- User Interface
- Storage Management
- Agile Methodologies
- Architectures
- Human Computer Interaction
- Competitive Analysis
- Architecture
- Software Development
- Scrum
- Usability Testing
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