Teresa Rozza

About Teresa Rozza

A senior operations manager with over 10 years of proven experience working with large budgets, employee development, financial management, customer support and success, while possessing strong leadership, communication, and decision-making skills.

Experience

1. Assistant Director of Operations Ii

   NYC Health + Hospitals

   Nov 2019 — Present · New York, NY, US

   Review and maintain all data-related information that contributes to Quality Assurance and audit-readiness practices for all areas of work for the Operations Department including but not limited to: Department of Corrections (DOC), Medical, Mental Health, Safety, Field Operations, and Reentry Program(s).•Collection and disbursement of new and updated policies, workflow procedures, and directives that ensure the successful operation of all areas of work for the Operations Department including but not limited to the abovementioned list.•Serve as project manager for the revision of the incident reporting system, oversee daily tracking and notifications, and lead the quality improvement workgroup to strategize and implement process modifications.•Develop and manage working relationships with external agencies including the NYC Administration for Children’s Services (ACS) and the DOC, as well as partner with them on shared cross-departmental initiatives.•Manage the coordination, storage, organization and transparency of all Central Operations policies, procedures, and directives to ensure information is kept up-to-date and is accessible when needed.