Teresa Puskaric
People & Operations Manager at Stitch Fix
- Role
- Styling Team Manager at Stitch Fix
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Teresa Puskaric
Organized People & Operations Manager who balances empathy with accountability and builds…
Experience
Styling Team Manager
Sep 2020 — Present · Pittsburgh, PA, US
Leads top-performing national team of up to 50 employees remotely- Manages KPIs, including total sales, quality, efficiency, and client satisfaction, to ensure team exceeds company expectations in client experience and sales- Manages operations to ensure team consistently meets operational policies, including timekeeping and timesheets; approves payroll biweekly and ensures accuracy in timesheets- Manages schedules of employees; ensures accuracy and fulfilled scheduled hours- Analyzes data to identify underperforming employees and provides in-the-moment coaching, as well as implements short- and long-term performance plans to improve KPIs- Meets regularly with team in 1:1 or group meetings to present training, business updates, and performance reviews- Curates individualized growth and development plans to build talent- Meets regularly with direct manager to report team performance and performance management plans- Interviews, hires, and facilitates training for new employees- Presents on team or region-wide calls of up to 200 employees for educational training, business updates and team-building- Builds strong, positive relationships and partnerships with direct team, peers, leadership, and cross-field partnersProject Management- Leads regional Communication team to broadly business updates, education, and other business information across the region- Creates and executes presentations for 50+ employees, including direct reports, peers, and/or senior leadership; presentations include business initiatives, growth and development, and team-building- Collaborates on regional DEI team to drive initiatives- Participates in regional development program to develop individuals; meets weekly with mentee to provide consistent feedback on performance- Created and implemented a regional informational library to streamline business processes and procedures effectivelyProficient in Google Suites, Microsoft, Slack, Pathlight, Workday, and Oracle
Education
Indiana University of Pennsylvania
Family and Consumer Sciences/Home Economics Teacher Education
2011 — 2011
California University of Pennsylvania
Bachelor of Arts (B.A.)
2012 — 2014
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