Teresa McGrady

Complaints Root Cause Analysis Manager @Nationwide Building Society

Chippenham, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2024 — Present

Complaints Root Cause Analysis Manager @Nationwide Building Society

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Swindon, GB

EDUCATION

1993 — 1996

Nottingham Trent University

BA Hons, Humanities

SKILLS

Program ManagementProcess EngineeringOperations ManagementTrainingLeadership DevelopmentOutsourcingNetworkingTeam ManagementRecruitingCustomer RetentionPerformance ManagementCrmProject ManagementCustomer ServiceStrategyCall CentersChange ManagementSalesCustomer EngagementSystem AdministrationSocial NetworkingCall CenterProcess ImprovementLeadershipEntrepreneurshipManagementTraining DeliveryInsuranceWorkshopsTeam LeadershipCoachingAnalysis

ABOUT TERESA MCGRADY

Skilled, results-driven professional with extensive experience in leading operations, operational governance and business change, delivering superior results within the financial services sector.* Leads complex projects that improve operational effectiveness, efficiency and productivity* Builds leads and drives high functioning teams in the delivery of exceptional business results.* Builds and drives successful relationship with key stakeholders* Directs divisional operations in alignment with organisational goals and objectives.* Spearheads performance management, evaluating personal goals and developing remedial action plans.

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Teresa McGrady — Complaints Root Cause Analysis Manager at Nationwide Building Society in Chippenham, GB | Unifers