Teresa Heinitz

Senior Vendor Manager Client Success @New Era Life Insurance Companies

Houston, TX, US

Responsible for coordination of vendor solutions across multiple departments to meet strategic, financial and operational needs.Manage lifecycle for 50+ vendor solutions simultaneously, which includes contracting, implementations, management, and renewals; collaborate with cross-functional teams to ensure successful client launches, including sales, claims, fiance, compliance, back-end office, technology, marketing, and operations teamsReview, develop, and manage vendor relationships from a financial and customer success perspective along with analyzing client utilization data to improve customer experience, usage, and adoption; proactively identify and resolve potential problems or concerns.Centralized vendor contracts and associated legal documents for better management and availability to leadership, operations and legal teams.Responsible for reviewing and analyzing current and potential vendor solutions to determine if meeting current needs and/or improve arduous processes by solving needs across multiple departments along with increased ROI to company.Implemented and deployed 4 large vendor transitions which translated into annual savings of $2.7M to the organization in 2022.