Teresa Givan
Senior Director of Customer Support at Jack Henry and Associates
- Role
- Senior Director of Customer Support at Jack Henry
- Location
- Louisville, KY, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
Experience
Senior Director of Customer Support
Aug 2012 — Present · Louisville, KY, US
Responsible for leading the iPay Solutions bill pay product contact center and the Financial Institution Support contact center. Promoted to Sr. Director in October 2019. Currently leading four different end user product solutions contact centers.
Education
William Woods College
BA
Skills
- Vendor Management
- Payment Gateways
- Payment Industry
- Executive Management
- Human Resources
- Salesforce.com
- Payment Card Processing
- Training
- Customer Satisfaction
- Budgets
- Finance
- Call Center
- Credit Cards
- Transaction Processing
- Electronic Payments
- Ach
- Strategic Partnerships
- Debit Cards
- Financial Services
- Payments
- Customer Service
- Sales
- Contact Centers
- Recruiting
- E-Payments
- Payment Systems
- Acquiring
- Process Improvement
- Call Centers
- Management
- Banking
- Merchant Services
- Relationship Management
- Quality Assurance
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