Teresa G.
CPaaS & Network API Leader | Product & Tech Support | Generative & Agentic AI
- Role
- Director at Vonage
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Teresa G.
Results-driven Technical & Product Support Leader with 20+ years of experience, including early-stage startup leadership, accelerating excellence for global cloud-based communication APIs. Expert in building customer-centric, multicultural teams and driving adoption of emerging technology, including acting as a GleanAI Champion to optimize workflows.
Experience
Director
Mar 2024 — Present · San Francisco, CA, US
Director of Product & Technical Support Engineering. Leading the API Technical Support Engineering Team specializing in the Global Network Platform, Video, Voice and Messaging.Provide leadership and act as Support SME for critical company initiatives, such as Network APIs, CPAAS reseller products, Incident Management enhancements.Selected as GleanAI Adoption Champion to lead enterprise AI strategy; designing generative and agentic AI solutions.
Education
University of California, Berkeley
Leadership and Management
University of California, Berkeley
Project Management
Universidad Pontificia de Salamanca
BSc, Computer Science
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