Teresa Fagan

About Teresa Fagan

Award winning Human Resource practices with strong problem solving skills, leadership…

Experience

1. Disability & Leave Services Case Manager (Contract)

   Amazon

   Jun 2021 — Present · Orlando, FL, US

   Provide holistic case management to AMAZON employees all over the United States.• Leave case management of a variety of leaves to include; evaluation of medical documentation; making appropriate decisions in compliance with corporate Standard Operating Procedures (S.O.P.), in addition to State and Federal laws. • Respond to inquiries about leave and disability cases, making appropriate decisions on type of leave that is tailored to the life event, covering benefits, and requirements under State and Federal laws in various States. • Assess and adjust leave plans to accommodate a personalized case management approach for a variety of life’s ever changing needs. • Use critical thinking skills to solve issues that may arise creating positive outcomes for personalized case management.• Update employees and all stakeholders on all updates made to process and procedures. • Create a smooth return to work transition for employees returning to work from leave of absence. • Verbal and written communication with employees and stakeholders. • Use Best Practices and leverage guidelines for creative solutions in case management. • Exceed daily goals in case management in time and number of cases handled daily. • Partner and coordinate case goals with accommodations team, Human Resource, Managers, Payroll, benefits, legal Department and other departments for personalized case management. • Proficiency in Microsoft Word, Excel, Outlook, Power Point, Kronos (MyTime), DALI, and MDG Guidelines. • Maintain accurate case notes and updated personal information in DALI software.• Compliance with HIPPA laws ensuring confidentiality of employee’s personal medical data. • Simplify and streamline process for fast and accurate results including a smooth return to work transition.

Education

• University of Phoenix

  BS

  2000 — 2005

• 360 Training

  OSHA 30 General Industry Certification

• Orlando Vo Tech

  Certification

  1998 — 1999

Skills

• Applicant Tracking Systems
• Interviews
• New Hire Orientations
• Hris
• Succession Planning
• College Recruiting
• Management
• Affirmative Action
• Training
• Temporary Placement
• Coaching
• Deferred Compensation
• Labor Relations
• Job Description Development
• Job Descriptions
• Performance Management
• Employee Training
• Recruiting
• Fmla
• Interviewing
• Full Cycle HR
• Employment Law
• Workforce Planning
• Policy
• Human Resources Information Systems (Hris)
• Onboarding