Teresa Bakker
Receptionist @Farm Bureau Financial Services
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WORK HISTORY
Receptionist @Farm Bureau Financial Services
EDUCATION
Wellsburg Community
High School
Villanova University
Business
Pink Elephant, Third Sky, ITSM Academy
ITIL Processes
Augustana University (SD)
Computter Science
SKILLS
ABOUT TERESA BAKKER
Toastmaster, ITIL Implementation Road Map: Orlando FL (2006) ITIL Practitioner: Service Desk, Incident & Problem Management: Philadelphia, PA (2006) Two Service Management Conferences held by Pink Elephant (2003 and 2004), including ITIL Bootcamp Foundations V2 (2003) and Foundations Bridge to V3 (2008) ITIL Practitioner: Agree and Define (Service Level Management including service catalog and Financial Management)(2008), Project Management from Boston University, Six SIgma Green Belt from Villanova University and Lean Six SIgma Green Belt from BMGI Completed Essentials of Business Analysis and Mastering Business Analysis -Villanova University Specialties: IT Process Management and Financial Management
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