Terenna Simmons

About Terenna Simmons

With over 20 years of experience in the insurance industry, I am an Account Executive at MetLife, where I manage a portfolio of National Accounts and provide strategic solutions for their employee benefits needs. I have developed and maintained long-term relationships with clients, brokers, and internal partners. I am passionate about improving the customer experience, enhancing the quality of service, and driving business growth. I have multiple skills in employee benefits, process improvement, and marketing communications, and I enjoy collaborating with diverse and talented individuals to achieve our shared goals.

Experience

1. Account Executive, National Accounts

   MetLife

   Jan 2025 — Present

Skills

• Process Improvement
• Customer Escalation Management
• Health Insurance
• Brokers
• Relationship Management
• Property
• Benefits Administration
• Salesforce.com
• Customer Retention
• Customer Service
• Consulting
• Multi-Task & Handle High-Volume Workloads
• Strategy
• Underwriting
• Fixed Annuities
• Financial Services
• Employee Training
• Group Insurance
• Project Management
• Microsoft Excel
• Powerpoint
• Leadership
• Account Management
• Collaborative Problem Solving
• Claim
• Property
• Presentation Skills
• Renewal Retention
• English Grammar
• Customer Satisfaction
• Training
• General Insurance
• Life Insurance
• Strategic Planning
• Employee Benefits
• Marketing Communications
• Disability Insurance
• Skilled Relationship Builder
• Microsoft Office
• Sales