Terence Jackson Fa
GenAI & Agentic AI Delivery Leader | Data, Automation & AI Governance Advisor
- Role
- Technology Delivery Lead Senior Manager at Accenture
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Terence Jackson Fa
With 17 years of experience as an IT Specialist, my X-shaped skills in the Telecommunications industry center on self-care, customer care agent portals, and mobile apps tailored for Residential, Small and Medium Businesses, and Enterprise Customers. Leading multiple global teams across Onshore, Nearshore, and Offshore locations, employing a 24x5 fast-track delivery model. Throughout my career, I have consistently delivered 95% defect-free products, earning high satisfaction from clients.My passion for Agile methodologies drives continuous improvement. Having taken on roles such as Technology Delivery Lead, Release Train Engineer, Product Owner, and Scrum Master, I adapt to client needs, ensuring program adaptability.In leadership and cross-collaboration, I excel in ensuring timely product delivery, even in challenging timelines. Recently, I led the development and launch of the #1 rated Telco self-service mobile app, MySpectrum, for the 2024 holiday release in record time.As the Charter Account People Lead, I nurture the networking, personal, and professional development of over 80 individuals within the account. Engaged in the Charter/Accenture Innovation Garage, I contribute to a unique collaboration platform where clients and Accenture teams collectively brainstorm and create proof of concepts within 1-2 sprints, garnering excellent reviews.Expert in areas - setup from proposal development to Statements of Work (SOW), project planning, staffing, invoicing, and establishing project runways. This holistic approach reflects my dedication throughout the project lifecycle.
Experience
Technology Delivery Lead Senior Manager
Dec 2022 — Present · Denver, CO, US
From Test Automation to GenAI Automation to Agentic AI Automation! my journey from Solutions Architect to Technical Delivery Lead has been about building and delivering impactful technology.I specialize in mobile and web application development, enterprise data engineering, and governance frameworks that keep innovation ethical, compliant, and business-driven.
Education
St Joseph's University
Junior and Senior, Engineering Science
2001 — 2002
HKBK Group of Institutions
Bachelor's degree, Electrical and Electronics Engineering
2002 — 2006
Skills
- Cross-Browser Compatibility
- Testing
- Agile Methodologies
- Forecasting
- Test Planning
- End-to-End Testing
- User Acceptance Testing
- Agile & Waterfall Methodologies
- Business Analysis
- Middleware Testing
- Functional Testing
- Test Automation
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