Terence Coughlin

About Terence Coughlin

I am a senior leader in product and business development; relationship management and advisory services; customer experience strategy; and program and project management with over 25 years experience in health insurance, health informatics, small business ownership and government. My career has been a rewarding mix of product line development, account acquisition and retention, large scale operational and cross-functional program and project management, marketing strategy, technology and point solution investments, and customer experience strategy. At every stage, I strive to serve as a teacher to my coworkers, direct reports and clients, and naturally gravitate toward team building and leadership roles.I find no greater satisfaction than serving others in ways beyond the expected, be it by helping a junior associate develop into a leader, or listening to a client\'s needs with empathy, and delivering information and solutions that make their jobs easier. My efforts to build lasting internal and external relationships have benefited my employers in ways beyond loyal and repeat clients, but also by building brand recognition based on a reputation of service unmatched by competitors.An engineer by education, I am driven by professional curiosity, continuously seeking new opportunities to learn from those who excel in their field. I like to think of myself as willing generalist and teacher, with customer experience at the core of everything I do. I am proud to be viewed by my employers as someone who can be trusted to “just get it done” with an ability to rapidly adapt to change, get up to speed, take ownership and get to the finish line - and then ask “What’s next?” Specialties: Relationship Management, Business Development, Team Leadership, Client Success and Service Program Development, Marketing, Public Speaking and Presentation, Vendor Selection and Negotiation, Project & Program Management, Training and Development, Policy Development, Process Improvement, Strategic Business Planning, Mentoring

Experience

1. Head of Health Market Partner Experience

   MacroHealth

   Jan 2024 — Present · Albany, NY, US

   Building a world-class health care ecosystem and intelligent marketplace for payers, one partner at a time. Visit macrohealth.com to find out more, and talk to us.

Education

• University at Buffalo

  Masters in Engineering, Industrial Engineering

  1991 — 1992

• University at Buffalo

  Bachelor of Science (B.S.), Industrial Engineering

  1987 — 1991

Skills

• Health Insurance
• Customer Service
• Account Management
• Business Process Improvement
• Competitive Analysis
• Customer Experience
• Mobile Marketing
• Management
• Project Management
• Strategic Planning
• Business Strategy
• Customer Insight
• Marketing
• Mobile Technology
• Health Care Reform
• Data Analysis
• Quality Assurance
• Web Project Management
• Healthcare
• Leadership
• Marketing Strategy
• Process Improvement
• Social Media Marketing
• Customer Acquisition