Terence A. Hayes

Terence A. Hayes

Senior Finance Director, Credit & Collections @CFS Brands

Oklahoma City, OK, US
EMAILS
t•••••@cfsbrands.com
MOBILE NUMBERS
+14•••••••11

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WORK HISTORY

Jan 2021 — Present

Senior Finance Director, Credit & Collections @CFS Brands

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Oklahoma City, OK, US

EDUCATION

2017 — 2018

Indiana University - Kelley School of Business

Leadership Degree, High Performance Team Leadership

SKILLS

CreditTeam LeadershipProcess ManagementContact CentersSales OperationsCustomer RetentionCustomer ServiceProgram ManagementCoachingCross-Functional Team LeadershipLeadershipTelecommunicationsAnalysisPerformance ManagementFinancial ServicesCrmProject ManagementPeople ManagementCustomer Relationship Management (Crm)ForecastingRisk ManagementNegotiationSalesRelationship ManagementProcess ImprovementAccount ManagementChange ManagementCall CentersBusiness AnalysisMentoringStrategyTrainingCustomer SatisfactionTeam BuildingManagementLabor RelationsCall CenterOperations ManagementBusiness Process ImprovementVendor Management

ABOUT TERENCE A. HAYES

Enthusiastic and inspirational leader with a proven track record of success who is customer-focused, highly skilled at collections, customer service and call center operations. Demonstrated leadership in maximizing profitability of current operations and driving strategic growth. Action-oriented decision maker specializing in culture change management. Excellent communicator skilled in identifying & attracting talent and building high-performing teams globally. Strong ability to articulate corporate vision and strategy and link it to tactical and daily activities while maintaining a positive customer experience and high employee engagement. Specialties-Vision and Strategy Development and Implementation -Leadership and Team Building -Performance Management and Employee Development -Cross Cultural Communications and Negotiation -Change Management -Organization and Administration -Process Management -Training and Development -Labor Relations

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