Terence A. Hayes
Senior Finance Director, Credit & Collections @CFS Brands
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WORK HISTORY
Senior Finance Director, Credit & Collections @CFS Brands
Oklahoma City, OK, US
EDUCATION
Indiana University - Kelley School of Business
Leadership Degree, High Performance Team Leadership
SKILLS
ABOUT TERENCE A. HAYES
Enthusiastic and inspirational leader with a proven track record of success who is customer-focused, highly skilled at collections, customer service and call center operations. Demonstrated leadership in maximizing profitability of current operations and driving strategic growth. Action-oriented decision maker specializing in culture change management. Excellent communicator skilled in identifying & attracting talent and building high-performing teams globally. Strong ability to articulate corporate vision and strategy and link it to tactical and daily activities while maintaining a positive customer experience and high employee engagement. Specialties-Vision and Strategy Development and Implementation -Leadership and Team Building -Performance Management and Employee Development -Cross Cultural Communications and Negotiation -Change Management -Organization and Administration -Process Management -Training and Development -Labor Relations
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