Terence McConnon
- Role
- Help Desk Support Specialist East Coast at OrthoFi
- Location
- Cleveland, TN, US
- LinkedIn followers
- 500 followers
About Terence McConnon
Certifications IBM Technical Support Agent Certificate S390 Manufacturing…
Experience
Help Desk Support Specialist East Coast
Aug 2017 — Present
Manage Active Directory accounts and groups • Create and troubleshoot Exchange mailboxes • Respond to security and availability alerts • Manage the data archives and secure offsite storage • Troubleshoot variety of PC, server, and networking issues • Support in-office and work-from-home employees • Ensure users and machines adhere to PCI Compliance • Assist with patches and virtualization management • I provide first level and second-level support for PC related problems. Using technical knowledge and remote support tools to assist, attempt resolution of problems related to system issues or application related issues, including OS, MS Office, or other supported internal applications. Both locally and remotely. • Provide end user training in applications or operating system fundamentals. • I resolve internal user problems and ensure correct operation of personal computers. • I keep an inventory and logs all service/repair activity. • I perform system setups for new hires. • Support end users with virus/malware related issues, help repair systems, train end users on safe, and secure IT behaviors. • Provide user account, passwords, and access as requested, using standard procedures. • Maintain end user installation and configuration procedures, documentation, and training information. • Log all help desk interactions. • Maintain operational procedures. • Research new technologies for review, testing and implementation. • Research and implement best practices to resolve equipment issues. • Work directly with the equipment vendors/manufacturers as needed to address issues. • Review technical manuals to learn correct settings for equipment.
Skills
- Printers
- Microsoft Office
- Lotus Notes
- Antivirus
- Linux
- Security
- Switches
- Software Installation
- Operating Systems
- Windows 7
- Unix
- Networking
- Testing
- Routers
- Troubleshooting
- Technical Support
- Windows
- Hardware
- Windows Vista
- Network Administration
- Solar Energy
- Access
- Help Desk Support
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