Terence Bob

About Terence Bob

BPO & Contact Center Professional with over 20 years of Industry Experience. Managed Processes in Accounts Payable, Order Fulfillment & Management, Customer Service and Contract Management. I am in a leadership role for the last 15 years managing a Cost & Revenue location, multiple processes, programs, and people across locations in India and the Philippines.

Experience

1. Manager Finance Operations

   Amazon

   Aug 2018 — Present

   Leading the Retail AP disputes team that helps resolve price and quantity short payments for US, UK & DE vendors.Responsible for the global operations performance results for the Retail Accounts Payable process.Drive productivity, efficiency and service improvement initiatives in collaboration with technology teams.Set up and execute a unique service offering improving Payment in Full for UK Grocery Vendors to ensure compliance with regulations set for UK retailers.Create liaison with Retail and Business Partnering teams while ensuring visibility to Vendor contacts and $ impact as a result of shortage reversals.Drive vendor management for an outsourced service operations

Education

• Savitribai Phule Pune University

  Bachelor of Commerce (B.Com.), Accounting

  1997 — 1999

Skills

• Transition Management
• Leadership
• Program Management
• Team Management
• Outsourcing
• Telecommunications
• Bpo
• Management
• Process Improvement
• Customer Service
• Business Analysis
• Vendor Management
• Contract Management