Terasa Vancoppenolle

About Terasa Vancoppenolle

KEY ACCOMPLISHMENTS• Creating and maintaining sound relationships, with customers and vendors. • Managed coordination and facilitation of Business Continuity Planning (BCP) tabletop exercises for all shared service centers and corporate.• Providing oversight for multiple payroll and time keeping operational enhancement work streams.• Coordinating and capturing SOC reporting governance with clients and vendors.• Successfully implemented the Lawson payroll for 68 client hospitals.• Served as lead for the peer group that researched, developed and delivered training for Customer Relationship Management.• Applauded for effectively onboarding and mentoring new hires, all of whom have promoted.• Liaison for facility leadership, Shared Service Center (PAS/PSC) and corporate during implementation, consolidation and migration of greater than 100 process levels to the Shared Service Environment.• Assisted corporate clinical case management staff with development and rollout of toolkit for Care Coordination project.• Extensive project planning resulting in on time and on budget execution of corporate initiatives.• Effectively able to escalate to levels of management demonstrating a sense of urgency to respond and resolve customer service questions, while maintaining confidentiality.Specialties: Accountancy, accounts payable, accruals, acquisitions, auditing, reconciliation, benefits administration, contract management, conversion, directing, front office, gl, human resources, insurance, Kronos, Lawson, Microsoft Office, payroll processing, process engineering, project management, project planning, recruiting, reports, scheduling, shared service, supervisory skills, tax planning, transmission, validation, workflow analysis,

Experience

1. Senior Project Director

   Parallon

   Jul 2023 — Present · Nashville, TN, US

   Project Services Portfolio includes the following functional areas; Finance, Payroll, Legal, Ethics & Compliance, Control Reporting, Credentialing, Billing/Revenue Integrity, Patient Access, Integrated Revenue Cycle and Business Continuity Planning

Education

• Edison State Community College

  Associate, Science, Business Administration & Management

  1997 — 1999

• University of Phoenix

  Masters, Business Administration & Management

  2008 — 2009

• Hillsborough College

  Associate in Arts, Paralegal/ Legal Assisting

  2002 — 2004

• University of Phoenix

  Bachelor in Arts, Business Administration & Management

  2000 — 2002

Skills

• Kronos
• Budgets
• Microsoft Office
• Benefits Administration
• Accounts Payable
• Management
• Human Resources
• Contract Management
• Payroll
• Analysis
• Time Management
• Employee Benefits
• Project Planning
• Project Management
• Software Documentation
• Leadership
• Accounting
• Vendor Management
• Revenue Cycle
• Recruiting
• Access
• Process Improvement
• Hipaa
• Business Process Improvement
• Customer Service
• Healthcare
• Integration
• Business Intelligence
• Healthcare Information Technology