Teran Hembry
IT Support Technician | CompTIA A+, Network+ | MS-900 Certified
- Role
- IT Support Technician at Canary Marketing
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Teran Hembry
As an IT professional with L1 and L2 experience at Canary Marketing, I’ve developed a…
Experience
IT Support Technician
May 2024 — Present · San Francisco, CA, US
Troubleshooting: Resolve a wide range of L1 and L2 tickets across three company buildings in California and Oregon, minimizing downtime and optimizing performance.• JIRA Ticket Management: Manage and track troubleshooting tasks through JIRA, ensuring timely resolution and effective communication meeting SLAs. Achieved a 4.9/5 rating across 600+ tickets within my first year.• Computer Provisioning: Efficiently set up company computers, ensuring devices are configured, updated, and attached to group policy via Microsoft Intune, including Windows 10, Windows 11, and MacOS systems.• Compliance Audits: Conduct thorough device compliance audits to ensure adherence to ISO 27001 standards, promptly addressing any discrepancies to maintain certification.• Asset Management Implementation: Spearheaded the implementation of JIRA asset management, enhancing tracking and management of IT assets across the organization.• Employee Onboarding: Lead IT onboarding for new employees, setting up new desk systems, configuring user accounts, and providing initial training and support.• SSO Implementation: Implemented Single Sign-On (SSO) through Microsoft accounts to streamline user access and enhance security.• Cable Management: Maintain organized, efficient workspaces with meticulous cable management at the San Francisco, San Ramon and Portland locations.
Education
Bellevue College
Associate of Arts and Sciences - AAS
2020 — 2023
Tahoma Senior High School
High School Diploma
Western Governors University
Bachelor's degree, Information Technology
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