Tera Chapman
Domestic Violence Intervention Provider | Court-Approved FVIP | Anger Management Specialist | Virtual Programs | Fast Enrollment
- Role
- Production Supervisor at AT&T
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Tera Chapman
GCFV-Certified Provider & Facilitator | Helping Georgia Courts & Probation Officers Ensure Client Compliance Quickly and ProfessionallyAs Program Director of Abundant Minds LLC, I provide a fully virtual, court-approved Family Violence Intervention Program (FVIP) that serves all Georgia counties.Our Program:• State-approved by the Georgia Commission on Family Violence (GCFV)• 24-week structured course |$45 orientation |$40 per class• Weekly 90-minute group sessions via Zoom – separate classes for men & women• Focused on accountability, empathy, and non-violent relationship skills• Completion reports sent directly to probation officers or the courtWhy Probation Officers & Courts Refer to Us:• Clients can enroll within 2 weeks – no travel required• State-approved compliance documentation provided promptly• Professional facilitation from a GCFV-Certified InstructorContact for Referrals:(67••••••76 | | t••••••••@ijotwealthcoaching.comHelping probation officers and courts save time while helping clients meet their obligations.
Experience
Production Supervisor
Jan 2009 — Present · Atlanta, GA, US
Ensure that agents/team are maintaining satisfactory Sales and Quality performance scorecards*Aid in the creation of daily/quarterly/yearly department incentive/reward programs and ensure their implementation*Communication of key agent and team issues with all members of the Call Center management team and active participation in department meetings*Be aware of Sales and Call Center metrics, as provided by management, on a daily, weekly and monthly basis*Be aware of teams agent status/ACD state at all times by monitoring Queues and ensuring agents are logged in and available at all times when they are scheduled to be available in the queue*Proactive in identifying agent and team level areas needing improvement and identify and execute ways to increase productivity and compliance*Other reasonable business requests as necessary made by any member of managementLead, develop and motivate a team of sales employees, which normally consists of 26 sales repersentitives *Brainstorm and develop new suggested solutions to grow sales results*Keep abreast of information and product developments.
Education
Harvard University
Business and Leadership
Harvard Extension School
Business, Management, Marketing, and Related Support Services
2019
Westwood College-Northlake
MBA, Market Management
2010 — 2013
Skills
- Marketing Strategy
- Social Media
- Direct Sales
- Microsoft Office
- Sales
- Marketing
- Team Leadership
- Social Media Marketing
- Management
- Team Building
- Microsoft Excel
- Customer Satisfaction
- Training
- New Business Development
- Call Centers
- Lead Generation
- Customer Retention
- Customer Service
- Marketing Communications
- Telecommunications
- Strategic Partnerships
- Leadership
- Public Speaking
- Leadership Development
- Strategy
- Strategic Planning
- Coaching
- B2b
- Direct Marketing
- Cold Calling
- Project Management
- Program Management
- Account Management
- Solution Selling
- Event Management
- Event Planning
- Business Strategy
- Salesforce.com
- Social Networking
- Time Management
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