Teo Marcelo

Principal Technical Instructor @Salesforce

Bellevue, WA, US

Delivered high-quality customer technical training for beginner to advanced audiences, consistently achieving customer satisfaction scores between 4.7 and 5.0 and Net Promoter Scores (NPS) of 80–100.• Led the pilot of Virtual Interactive Training as the lead instructor, hosting sessions with 40+ registrants per class and receiving exceptional feedback.• Maintained over 85% utilization targets while managing trainings, hands-on demos, and guided success engagements.• Contributed to public-facing training events as a main speaker at Dreamforce and World Tour events, enhancing global training reach and effectiveness.• Collaborated with cross-functional teams in Product Education, Content Development, Delivery, and Success Guides to deliver engaging and effective training sessions.• Demonstrated expertise in Salesforce technology and integration methodologies, staying current with best practices to enhance customer learning experiences.• Served as featured lead instructor in Dreamforce, Salesforce+, and World Tour events, leading AI Agentforce enablement sessions that reached thousands of attendees globally.• Recognized for delivering effective, well-managed, impactful training, consistently exceeding expectations.

Wright State University

Bachelor's degree, Psychology

Adler University

Master's degree, Applied Psychology