Teodora Mitu 江映月
Client Success Manager (Enterprise) @Dandelion Inc
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WORK HISTORY
Client Success Manager (Enterprise) @Dandelion Inc
Strategic Account Management: Partnering with key stakeholders to understand their unique needs and challenges, and developing tailored solutions that align with their strategic goals. Leading the onboarding process for new enterprise clients, ensuring a smooth transition and effective implementation of solutions. Identifying upselling and cross-selling opportunities to maximize revenue and client growth.\\\\n\\\\n> Value Proposition and ROI: Collaborating with clients to articulate the value proposition of enterprise solutions, showcasing how they align with business objectives and deliver a measurable return on investment. Tracking and reporting on key metrics and outcomes to demonstrate success.\\\\n\\\\n> Customer Retention and Renewals: Proactively engaging with clients to understand their evolving needs, address any concerns, and foster long-term partnerships. Driving contract renewals and negotiating favorable terms, ensuring high customer retention rates.\\\\n\\\\n> Customer Relationship Management: Actively developing and maintaining long-term relationships with enterprise-level clients, serving as their trusted advisor and primary point of contact. Leveraging a deep understanding of their business objectives to drive customer success and satisfaction.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
Esade
Master of Science - MSc, Business Analytics
Shanghai Jiao Tong University
Master of Business Administration, International Business
Cégep Marie-Victorin
DEC Degree (Quebec Diploma of College Studies), Arts, Literature and Communication (Spanish)
Zhongnan University of Economics and Law
Certificate, Marketing Business and Chinese
Concordia University
Bachelor's degree, Major, Communication and Media Studies with a Minor, Modern Chinese Language and Culture
Communication University of China
Certificate, Chinese Language and Culture, 3.93 GPA
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