Teodora Medina

About Teodora Medina

Reflecting on my personal and professional journey, one principle emerges above all else: I am passionate about helping others. This motivation has fueled my career in customer service and profoundly influenced my path as a leader. For more than a decade, I have dedicated myself to fostering positive experiences for customers while empowering the teams I lead. What I do is far more than just a job—it’s a true calling that brings me both fulfillment and happiness.Leading in the realm of customer service demands a special combination of empathy, flexibility, and resilience. Guiding a team through constant changes has taught me to lead by example and to motivate others through my actions. I take pride in being accessible, committed, and focused on finding solutions. The knowledge and confidence I’ve gained over the last ten years have prepared me to handle challenges with poise and to understand that every day presents new opportunities for growth.At my core, the desire to make a positive impact defines me—whether that’s through a meaningful interaction with a customer or by mentoring a colleague toward their success. My passion for helping others and my unwavering commitment to service don’t just define my career—they shape the person I strive to be each and every day.

Experience

1. Tax Analyst

   H&R Block

   Nov 2025 — Present · US

   As a Tax Analyst we provide expert analysis, preparation, and review of individual and business tax returns in accordance with federal, state, and local regulations. This role focuses on ensuring accuracy, compliance, and optimization of client tax outcomes. The Tax Analyst also conducts tax research, identifies deductions and credits, and assists clients in understanding their tax situations. Operating within H&R Block’s commitment to exceptional service, the Tax Analyst supports both client-facing activities and internal team processes to maximize efficiency and client satisfaction.Key Responsibilities - Prepare and review individual and business tax returns using H&R Block’s proprietary tax preparation systems and relevant accounting software- Research and interpret current tax laws, regulations, and legislative updates to determine impact on client filings- Analyze financial statements and client documentation to ensure accurate reporting of income, expenses, assets, and liabilities- Identify applicable deductions, credits, and tax-saving opportunities to optimize client returns- Resolve discrepancies or issues through communication with clients, internal teams, and tax authorities- Ensure compliance with all applicable federal, state, and local tax regulations and filing requirements- Maintain up-to-date client records and confidentiality in accordance with company policies- Provide clear, understandable explanations of tax-related matters to clients and teammates- Assist in quality review processes and contribute to improvements in tax preparation workflows- Support peak-season operational demands with accuracy and timeliness.

Education

• University of Wisconsin-Madison

  Bachelor of Arts - BA, Art/Art Studies, General

• Keller Graduate School of Management of DeVry University

  Master of Business Administration - MBA, Business Administration and Management, General

• Daily College

  Certificate, Security Officer