Tenisha Dewindt
Health Educator & Digital Health Support @Elevance Health
Signup · Get unlimited contacts
WORK HISTORY
Health Educator & Digital Health Support @Elevance Health
Dallas, TX, US
Providing member support through Genesys WDE, Amazon Connect, Ring Central, and LivePerson Chat, ensuring clear communication across voice and chat channels• Accessing and navigating Member 360, SmartHelp to locate and verify lab results, medication data, and care alerts, supporting data accuracy and interface consistency• Communicating with internal teams via Microsoft Teams, staying informed of companywide happenings via Pulse, while participating in training programs and continuing education via Workday• Conducting behavioral assessments and documenting responses across digital platforms, while ensuring correct system behavior and data capture workflows• Utilizing Healthwise Coach and Spark (AI-powered assistant) to generate tailored communication strategies and overcome engagement barriers with members• Helping members navigate plan benefits, provider search tools, and digital ID access through SmartHelp, identifying potential usability issues and reporting irregularities• Ensuring adherence to privacy protocols while observing and documenting interface inconsistencies and functionality gaps for process improvement.• Managing episodic referral outreach by assessing member satisfaction, identifying care gaps, and enrolling eligible individuals into healthcare support programs
EDUCATION
Hampshire College
Bachelor of Arts (B.A.)
ABOUT TENISHA DEWINDT
As a QA Engineer, I bring practical experience in manual testing and defect detection…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.