Teniko Hassell
- Role
- Customer Success Manager (Agent Experience) at Compass
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Teniko Hassell
As a Customer Success Manager at Compass, I manage a growing portfolio of customers who…
Experience
Customer Success Manager (Agent Experience)
Feb 2020 — Present
Managed a growing book of business from initial on boarding to continued growth and success accounting for ~$2B+ in Sales Volume and $50M+ in Gross Commission - Mastered company products and services to educate and facilitate product training of customers and internal agents in close collaboration with multiple business functions - Managed and organized the customer response system through Zendesk for Northern California, resulting in a team average of 98% Satisfaction responding to ~275 support request per week - Developed and Co-Lead a program focused on personal and professional development of Compass employees and grew the program from a small team to a national program - Documented and worked with local regional leadership continuously improve best practices, resources, SOPs and regional priority projects
Education
Florida Agricultural and Mechanical University
Bachelor of Science (BS), Graphic Design
2011 — 2014
Temple University, Japan campus
Digital Arts
2011 — 2011
Media Sales Institute
Certification of Completion, Media Sales
2014 — 2014
Skills
- Illustrator
- Logo Design
- Mac
- Indesign
- Photoshop
- Adobe Creative Suite
- Layout
- Typography
- Flash
- Illustration
- Digital Photography
- Photography
- Corporate Branding
- Posters
- After Effects
- Web Design
- Html
- Adobe Acrobat
- Art Direction
- Dreamweaver
- Advertising
- Graphic Design
- Branding & Identity
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.