Tendai Eunice Dionne Chiwaka
Associate Insurance Advisor Ii @Co-operators
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WORK HISTORY
Associate Insurance Advisor Ii @Co-operators
Fort McMurray, AB, CA
Build and maintain strong, trust-based relationships with clients by understanding their needs and providing tailored insurance solutions across personal lines.•Deliver exceptional customer service through clear communication, empathy, and timely follow-ups, ensuring a positive client experience at every touchpoint.•Support sales growth by identifying opportunities to cross-sell and upsell insurance products while aligning recommendations with client goals and risk profiles.•Educate clients on coverage options, policy features, exclusions, and premiums to enable informed decision-making.•Process new business, renewals, endorsements, and cancellations with a high degree of accuracy and attention to detail.•Manage policy documentation, applications, and compliance requirements in accordance with regulatory and company standards.•Handle inbound and outbound client inquiries via phone, email, and in person, resolving issues efficiently and professionally.•Collaborate with senior advisors and underwriters to support complex cases and ensure appropriate coverage placement.•Maintain accurate and up-to-date client records within CRM and policy management systems.•Proactively follow up on leads, renewals, and outstanding documentation to support retention and revenue targets.•Balance sales objectives with a client-first mindset, prioritizing long-term relationships over transactional outcomes.•Demonstrate strong organizational and time-management skills in a fast-paced, deadline-driven environment.
EDUCATION
Solusi University
Master of Business Administration - MBA, Business
Atlantic International University
Doctorate in Business Administration (DBA) , Business Administration and Management, General
National University of Science and Technology (ZW)
B Com (Hons) Marketing, Marketing
ABOUT TENDAI EUNICE DIONNE CHIWAKA
I am an insurance and financial services professional with over a decade of experience spanning risk management, compliance-driven operations, pricing analysis, customer advisory services, and business process optimization across regulated industries. With a Bachelor’s in Marketing, an MBA, and ongoing doctoral studies in Business Administration, I bring a strong analytical foundation combined with strategic business insight.In my current role within the insurance industry, I focus on policy advisory, risk assessment, documentation accuracy, regulatory compliance, and client relationship management. I work closely with clients to assess coverage needs, explain complex policy terms, process transactions accurately, and ensure adherence to underwriting and compliance standards. My background in pricing, procurement, and financial oversight has strengthened my ability to evaluate risk, interpret contractual terms, and maintain meticulous attention to detail.Throughout my career, I have operated in highly regulated environments where precision, accountability, and ethical decision-making are critical. I am particularly strong in documentation management, process improvement, financial reconciliation, and translating technical information into clear, client-friendly communication.What differentiates me is my ability to combine analytical rigor with strong interpersonal skills. I value building trust with clients, collaborating cross-functionally, and identifying opportunities to improve operational efficiency while maintaining compliance excellence.As I continue building my career in Canada’s financial services and insurance sector, I am focused on expanding my expertise in risk analysis, underwriting support, pricing strategy, compliance operations, and client advisory. I am driven, adaptable, and committed to delivering measurable value in environments where integrity, accuracy, and client service matter.If you’re looking for a detail-oriented professional who brings strategic thinking, regulatory awareness, and a strong client-service mindset, I would welcome a conversation.
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