Tena Thiessen
Director of Operations @Procom
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WORK HISTORY
Director of Operations @Procom
Toronto, CA
review and standardize business processes to identify efficiencies, enhance customer experience, and achieve continuous improvement- define and implement quality management processes to govern back office operations- develop/improve business policy, process and procedure documentation to drive reliable service execution and support training of new staff- ensure risk management procedures are in place for all delivery activities related to contracting and professional services operations- support new wins by managing the implementation of large scale Professional Services programs- work closely with other corporate business groups to ensure smooth delivery of all corporate services to branches and business units
EDUCATION
Ivey Business School at Western University
Bachelor of Business Administration (BBA)
Western University
Bachelor of Arts (BA), Sociology
SKILLS
ABOUT TENA THIESSEN
Director of Operations at Procom
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