Temi Eniafe
Customer Support and Success Specialist @Xyla
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WORK HISTORY
Customer Support and Success Specialist @Xyla
GB
SaaS| Healthcare | CRM | Product Adoption | Customer Success Strategy**• Led healthcare client onboarding initiatives, reducing patient activation time by 30% and boosting clinical program completion by 25%.• Partnered with Product and Ops teams to eliminate usability gaps, achieving a 20% reduction in referral drop-offs and enhancing adoption rates.• Built scalable self-service onboarding resources and internal FAQs in Notion, contributing to the development of an internal knowledge base.• Maintained a 95% client renewal rate by proactively identifying risks and implementing retention strategies across key accounts.
EDUCATION
University of Bradford
Master's degree
Federal University Of Agriculture, Abeokuta
Bachelor of Science - BS
ABOUT TEMI ENIAFE
Product-focused professional with 4+ years’ experience driving user engagement…
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