Teke Durran

Chief Operating Officer Network Engineer @Speed-Net

Provide Technical Support to end-users for hardware, software and networking issues-Carried out networking diagnostic on machines,including configuration, routing, switching and firewall -Delivered remote demonstrations and troubleshooting on customer\'s computers through TeamViewer-Maintained Communication with Colleagues to promote knowledge sharing and project collaboration -Monitor and maintain system security and data security -Troubleshoot and resolve issues related to desktop, laptops, printers and other peripherals-Manage and maintain DNS and DHCP-Assist in the deployment and maintenance software application -Reviewed system logs to identify performance inefficiencies and implement appropriate solutions- Installed and set up applications for clients, including anti-virus software and Microsoft Office-Managed dialy sever backup on computers to avoid data loss from computer malfunction -Used remote access to navigate and link to customer computer -Kept computer hardware in excellent working condition through regular maintenance and inspections-Provide timely and prompt response to and resolution for technology services issues and requests