Tejuana J.
Quality Assurance and Audit Specialist- Client Services @ SEPHORA | Driving Client Experience
- Role
- Servicenow Extern at ServiceNow
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Tejuana J.
With over two years of experience as a Quality Assurance and Audit Specialist at SEPHORA, I play a key role in improving the client experience and the operational effectiveness of Client Services. I execute timely audits that identify trends, provide observations and recommendations, and ensure maximum productivity and quality in all assignments. I also partner with various stakeholders to align on requirements and best practices, and report any issues that impact the business and client satisfaction.My background in arts management equip me with the skills and mindset to deliver exceptional customer service, communicate effectively, and handle complex situations.
Experience
Servicenow Extern
Jul 2024 — Present
IT Service Management Fundamentals (ITSM)• ServiceNow Fundamentals• Service Portal Fundamentals• Scripting in ServiceNow Fundamentals• IT Service Management Implementation• Mobile App Development• Actively engaged in a comprehensive externship program, gaining hands-on experience with the ServiceNow platform, including workflow automation, IT Service Management (ITSM), and system administration.•Worked closely with industry professionals and fellow externs on team-based projects, honing communication, problem-solving, and teamwork skills.•Embraced opportunities to network with industry experts and peers, building valuable connections, and gaining insights into diverse career pathways within the tech ecosystem.• Participated in immersive training sessions and workshops, applying ServiceNow technologies to real-world scenarios and gaining practical experience across various industries.
Education
Howard University
Bachelor's Degree
California State University-Los Angeles
Master of Fine Arts - MFA
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