Tejinder Chana
Senior Application Support Analyst @Totalmobile Ltd
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WORK HISTORY
Senior Application Support Analyst @Totalmobile Ltd
Newbury, GB
EDUCATION
University of West London
Bachelor of Science (BSc), Information Systems
ABOUT TEJINDER CHANA
Accomplished Application Support Analyst with over 15 years of experience spanning multiple sectors, primarily on Oracle and SQL Server platforms. Team-player, who is also adaptable with the ability to work on own initiative and multi-task effectively under pressure. An IT Graduate Professional who has excellent customer-focused communication skills.KEY HIGHLIGHTS• Operational IT experience working for major \'Blue Chip\' companies such Oracle Corp, Alianz and General Motors.• Excellent analytical and trouble-shooting skills, working within Agile and Waterfall Methodologies.• Resolve Customer incidents and escalations to agreed > 95% SLA• Achieved System uptime availability of >= 99.95%• Operational Monitors/Metrics/dashboards • Performance Improvements > 5% using DMAIC principals• SME \'Go-to person\' for Critical Business Applications• Primary liaison with 3rd Party vendors• Team Leader \'stand-in\'
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