Tejender Singh
Director - Workforce Planning and Productivity | Ex BT | Ex AMEX | Ex WIPRO
- Role
- Director of Enterprise Workforce Management at NAB
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Tejender Singh
MBA level, Six Sigma Green Belt, Call Centre School and COPC certified management professional with 18+ years of extensive experience in managing Workforce & resource planning functions in multi-site and multi-channel environment with focus on process excellence, strong governance and stakeholder management.>> Spearheaded WFM & resource planning for large headcounts in excess of 10k spread globally with quick adaption to standard planning processes to help enable technological transformations to new age Digital channels.>> Managed leadership roles across WFM functions of Forecasting, Planning, Scheduling and Real time management, Resource and Demand. Led mid to large sized teams (120+ overall spans)>> Top performer with expertise in outsourced business, planning & consulting with core experience in Financial Services & Telecom across different geographies (Americas, Europe, APAC).>>Design and implement scalable, enterprise-wide organizational design and workforce planning strategy that supports business objectives. Create frameworks to analyze & model workforce scenarios, organization structures & succession plans.>>Co-lead the end-to-end implementation oforganizational design & workforce planning technology. Collaborate with IT and HR teams to ensure seamless system integration & data accuracy.>>Develop, standardize & continuously improve processes and tools for workforce planning & organizational design. Build workforce analytics to enable leaders & teams to proactively address talent needs, workforce gaps, generate actionable insights & aid critical decision making.>>Proven track record of YoY achievement of Opex reduction targets by tapping into various business re-engineering opportunities with focus on standardization of planning processes at enterprise level integrating with financial budgeting processes.>> Project Management, support commercials, pricing models, RFPs, budgeting with expertise in conceptualizing and implementing strategies to manage workforce optimally.
Experience
Director of Enterprise Workforce Management
Nov 2025 — Present · Delhi, IN
Education
Institute of Hotel Management, Bangalore
Bachelor’s Degree, Hotel/Motel Administration/Management
Symbiosis Institute of Management Studies
PGDBA, Finance, General
2008 — 2010
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