Tejavath Prakash

About Tejavath Prakash

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Experience

1. Field Services Engineer

   Bgauss

   Nov 2022 — Present · Hyderabad, IN

   Area Service Engineer B2B (Andhra Pradesh and Telangana)Service Quality Assurance- Ensured all service operations met company quality standards. Monitored andimproved service processes to enhance customer satisfaction and dealership performance.Warranty Management- Managed warranty claims for spare parts, batteries, and chargers by conducting.Detailed technical analyses and coordinating with OEMs. Performed battery capacity tests to validate Claims.Customer Support- Resolved customer complaints promptly, ensuring timely service and fostering Positive.relationships. Conducted post-service follow-ups to gather feedback and improve service delivery.Service Camps Management- Organized and executed service camps to address customer concerns.Efficiently, enhancing brand loyalty and customer retention.Training & Development- Delivered training programs for dealership staff to improve technical knowledge,service quality, and customer handling skills.Spare Parts Inventory Management- Ensured optimal inventory levels at dealerships to prevent serviceDelays. Forecasted demand and replenished stock based on consumption patterns and market trends.Vendor Coordination- Provided feedback to vendors on recurring part failures, collaborating on productImprovements to enhance reliability and performance.Quality Control- Participated in service audits, inspections, and testing to ensure compliance withStandards. Implemented corrective actions to address quality gaps.Operational Efficiency- Streamlined service operations to meet SLAs and key performance indicators(KPIs). Ensured timely delivery of spare parts and service resolutions.CRM Implementation-Leveraged CRM tools to track customer interactions, service requests, andComplaints, ensuring timely resolutions and improved customer retention.Dealer Service Monitoring-Oversaw service performance at dealerships, tracked KPIs, and implementedStrategies to boost efficiency and customer satisfaction.