Tejaswi Kumar Gahalot
Techlead @Cognizant
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WORK HISTORY
Techlead @Cognizant
Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible.\\\\nAssign unresolved Incidents to appropriate Tier 2 Support Group\\\\nLog all Incident/Service Request details, allocating categorization and prioritization codes.\\\\nKeep users informed about their Incidents’ status at agreed intervals.\\\\n\\\\nProvide first-line investigation and diagnosis of all Incidents and Service Requests\\\\nVerify resolution with users and resolve Incidents in Service now\\\\nEscalate Major Incidents to the Incident and/or Problem Manager\\\\nEscalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
Makhanlal Chaturvedi National University of Journalism and Communication, Bhopal
Bachelor of computer Application
Board of High School and Intermediate Education Uttar Pradesh
High School, Physic , Chemistry , Math
Board of High School and Intermediate Education Uttar Pradesh
Intermediate, Physics , Chemistry, Math
ABOUT TEJASWI KUMAR GAHALOT
Awareness of computer systems, PC repair, and network management Understanding and…
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