Tejasvi Mahendra Chougule

Associate Service Manager @Kotak Mahindra Bank

Mumbai, IN

Work Experience Summary:As Associate Service Manager My key responsibilities included- Proficiently managing Account Opening and Account Maintenance processes- Demonstrating in-depth knowledge of KYC procedures, ensuring compliance and accuracy- Facilitating Term Deposit requests and meticulously handling CMS setup documentation for both new and existing clients- Expertly creating and overseeing escrow accounts to meet client needs- Skillfully addressing CMS client queries and concerns through effective client interactions- Upholding a commitment to delivering top-quality service to clients, ensuring their satisfaction- Demonstrating a proactive approach to attending and resolving customer requests and queries within established timelines- Collaborating seamlessly with various stakeholders, including RPC, CMS Setup, CMS Ops, PSM, RM, LCC, BSG, IT, and others, to streamline processes and accelerate customer request handling, as well as to resolve issues efficiently.My experience in this role has equipped me with strong customer service skills, a keen understanding of banking operations, and the ability to work collaboratively with cross-functional teams to meet client expectations and deliver results.

Government Polytechnic, Mumbai

Diploma

Atharva College Of Engineering

Bachelor’s Degree