Tejas Patel
Information Technology Technical Specialist @Toromont Cat
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WORK HISTORY
Information Technology Technical Specialist @Toromont Cat
Vaughan, ON, CA
Manage user accounts and access through SCCM and Active Directory.· Administer and monitor laptops, desktops, and mobile devices using Microsoft Intune.· Image and configure laptops, desktops, and mobile devices for new hires or replacements.· Ship and track equipment via Purolator or internal mail services.· Provide technical assistance for corporate applications and user issues.· Diagnose and resolve hardware problems, coordinating directly with IBM and other vendors.· Track and manage IT assets and support requests using SysAid.· Deliver technical support to users across Canada.· Ensure prompt and efficient resolution of service requests and incidents.· Develop and maintain reports for sales and marketing· Data modeling and dataset preparation for self-service analytics
EDUCATION
Sheridan College
Bachelor of Computer Science, Computer Technology/Computer Systems Technology
University of Toronto
Fintech
ABOUT TEJAS PATEL
Dependable and solution-focused IT Support Specialist with over 5 years of experience delivering technical assistance in fast-paced corporate environments. I specialize in system administration, endpoint management, and cloud integration, ensuring seamless operations across hybrid infrastructures. My expertise spans Active Directory, Azure AD Connect, SCCM, Intune, and AS400 systems, with a strong focus on automation, security, and user experience.I thrive in roles that demand precision and collaboration—whether deploying software, troubleshooting complex network issues, or managing incident resolution through SysAid and ServiceNow. Known for my analytical mindset and commitment to uptime, I take pride in bridging technical solutions with business needs to drive efficiency and client satisfaction.Currently supporting enterprise systems at Toromont CAT, I continue to expand my skills in cloud technologies, scripting, and infrastructure optimization. Passionate about continuous learning, I enjoy exploring emerging tools and frameworks that enhance IT service delivery and automation.
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