Tejas Dhruv

About Tejas Dhruv

Currently serving as Major Incident Manager at Atos, bringing over 14 years of experience in IT operations and incident management. Skilled in managing mission-critical incidents within a 24x7 environment, working collaboratively with cross-functional teams to streamline incident resolution processes, minimize downtime, and enhance operational efficiency. Certified in ITIL4, leverage industry frameworks to identify root causes and implement solutions that mitigate recurring issues. With a strong focus on fostering collaboration and continuous improvement with dedicated to delivering reliable IT services that align with organizational goals. Contributing high level of support and commitment to innovation and excellence while ensuring seamless restoration of services for high-impact incidents.

Experience

1. Major Incident Manager

   Atos

   Aug 2022 — Present · IN

   Managed major incidents in a 24x7 mission-critical environment, ensuring rapid restoration of services. • Collaborated with cross-functional teams to enhance incident resolution processes, significantly reducing downtime. • Conducted post-incident reviews to identify root causes, leading to improved service reliability and reduced repetitive issues.

Education

• Terna Engineering College

  B.E

  2007 — 2010

• Sardar Vallabbhai Patel Polytechnic

  Diploma

  2002 — 2006

Skills

• Linux Server
• Ccna
• Itil V3 Foundations Certified
• Service Delivery Management
• Windows Services
• Network Administration
• Team Management
• System Administration