Teja S.
Certified ServiceNow Developer & Administrator | Leveraging Data & Cloud Expertise to Elevate IT Service Management
- Role
- Servicenow Support Engineer at ServiceNow
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Teja S.
Passionate ServiceNow professional with a strong foundation in computer science and…
Experience
Servicenow Support Engineer
Jun 2024 — Present · Orlando, FL, US
Provided exceptional technical support to ServiceNow customers, ensuring a positive experience through timely and effective case resolution.Diagnosed and resolved technical cases related to unexpected behaviors or technical questions about ServiceNow software and platform, utilizing web, chat, email, case updates, and telephone support.Leveraged advanced understanding of JavaScript, TCP/IP, networking, and infrastructure services to troubleshoot complex technical issues.Coordinated with additional teams to manage and resolve challenging issues, ensuring a collaborative and flexible approach to problem-solving.Built trust and demonstrated empathy in interactions with customers, effectively communicating solutions and ensuring customer satisfaction.Mentored and coached junior team members, sharing knowledge and expertise to foster a supportive and growth-oriented environment.Provided valuable input across business units regarding process and product improvements, drawing from unique perspectives gained through resolving customer issues.Upheld a personal commitment to quality and customer service, continuously striving to enhance support experiences.
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