Tejas Sakpal

Technical Engineer @Wrightbus

Ballymena, GB

As a Technical Engineer within the All Service One Division at Wrightbus, I contribute to improving vehicle reliability, customer satisfaction, and service process excellence through data-driven warranty analysis, technical investigations, and cross-functional coordination.Key Responsibilities:Lead technical investigations into high-priority vehicle issues, working cross-functionally with engineering, manufacturing, and field support teams to drive root cause analysis and implement sustainable solutions.Drive continuous improvement by analyzing warranty trends and failure data, translating insights into actionable process enhancements to reduce recurring issues and optimize fleet uptime. Support cross-departmental collaboration between engineering, quality, and aftermarket service to resolve product issues efficiently while maintaining high standards of safety and compliance.