Tejas Pate
Service Account Manager (IT INFRASTRUCTURE) at ACMA COMPUTER\'S
- Role
- Service Account Manager at Acma Computers Ltd
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
Experience
Service Account Manager
Jun 2022 — Present · Mumbai, IN
Serving as a single point of contact for Enterprise / SMEcustomers & building long-lasting, & mutually beneficialrelationships with customers mapped to me• Accountable for Monthly billing / Renewals.• Communicating with clients and understanding theirneeds & requirements.• Deciding Budget for projects and help to increase the revenue for the project.• Project planning and complete the project within the timeline.• Evaluating profiles for New / Existing requirements.• Schedule meetings with customer on Weekly/Monthlybasis.• Analysis on helpdesk incidents/Service request on daily basisto ensure Response/Resolution SLA is met.• Managing onsite resources along with monthly attendance• Preparing Monthly & Weekly reports as a part of SAMperformance.• Contributed to effective decision-making with detailed MISreports on daily /monthly operations.• Met customer demands by tracking market changes andadaptingstrategies to match. • Managed daily workloads by organizingeffective schedules and delegating tasks.• Worked effectively with diverse team to accomplish dailyobjectivesand meet long-term goals.
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