Tejas Niphade
IT Client Support Specialist - MEAI @ NOV | IT Operations | ITSM | Asset Management | MBA IT
- Role
- IT Client Support Specialist - Meai at NOV
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Tejas Niphade
Proactive IT professional with over 4 years of experience in IT support and IT operations, with a strong foundation in ITSM, asset management, incident and change management. I bring hands-on expertise in end-user support, IT service desk, incident resolution, and project coordination. Currently working as IT Client Support Specialist at NOV (National Oilwell Varco), managing IT support operations across India to provide seamless support and ensure uninterrupted business continuity.
Experience
IT Client Support Specialist - Meai
Jul 2023 — Present · IN
I excel in delivering exceptional IT support that enhance operational efficiency and user satisfaction.Core Competencies & Technical Expertise:IT Asset & Device Management:Managing the complete lifecycle of IT assets—from forecasting needs and procurement to deployment, decommissioning and disposal. Device enrollment, MDM, BitLocker encryption, and recovery, ensuring compliant and secure endpoint environments.(Windows, MAC, Intune & SCCM, Kandji)Multi-Factor Authentication & Security:Hands-on experience in Okta MFA setup and troubleshooting, Zscaler configuration and issue resolution.Network, Access & Security Systems:Supporting network refresh and expansion projects, access control systems (CCure), printer fleets, CCTV (Milestone), and basic network troubleshooting.Server Administration:Experience supporting Uniflow, SFTP servers, Milestone CCTV servers, and assisting in server migration projects to ensure minimal downtime and secure operations.IT Service Management:Overseeing service desk operations, troubleshooting hardware, software & network issues, and managing incident, change request via Jira ITSM.Vendor Coordination & IT Procurement:Engaging with vendors, managing IT contracts and SLAs, and ensuring timely delivery of hardware and IT services aligned with business requirements.Project Coordination & Collaboration:Collaborated with cross-functional teams and vendors on IT projects from initiative till deployment.Documentation and Knowledge Transfer:Developing comprehensive technical documentation and providing actionable insights for process improvement.Operational Excellence & Soft Skills:Strong problem-solving mindset, detail-oriented approach, quick adaptability, and high accountability. Excel in cross-functional collaboration, stakeholder communication, and thriving under pressure—balancing independent work with team synergy to support NOV’s global energy operations.
Education
K.K.Wagh institute of Engineering Education & Research
Diploma in Computer Engineering , Computer Technology
Yashwantrao Chavan Maharashtra Open University (YCMOU), Nashik
Bachelor's degree, Computer Science
Bhimashankar School
SSC
Parul University
Master of Business Administration - MBA, Information Technology
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