Tejas Lokhande
Customer Support Operations Executive
- Role
- Escalation Specialist at Servify
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Tejas Lokhande
Operations-focused professional with 4+ years of experience driving process excellence…
Experience
Escalation Specialist
Jul 2024 — Present · Mumbai, IN
Handled customer escalations via email and ensured quick and effective resolutions to maintain customer satisfaction and protect the brand’s reputation.Investigated and addressed fraudulent claims, ensuring strict adherence to company policies and safeguarding against financial losses.Collaborated with North American teams to streamline processes, enhance operational efficiency, and improve overall customer experience.Acted as a point of contact for call center advisors, providing real-time guidance and support to resolve complex customer issues.Proposed process improvements and shared actionable insights with management to refine workflows and ensure consistent service excellence.
Education
PRIYADARSHINI DEGREE COLLEGE
Bachelor of Commerce - BCom
2018 — 2022
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